Problems with Online Casino Clients

Annually, the casino revenue is about $70m. This impressive figure attracts many scammers showing great interest in the casino industry. Online casinos are actively fighting with scammers but they find some tricks regarding how to take over other people's money. In this regard, gambling platforms have to take precautionary measures to provide their clients with the guarantee that their money won't disappear.

In many countries, land casinos exist only in specially designed gambling zones. What should those players do who are deprived of the possibility to reach one of such places? They try to find an alternative on the Internet.

Read also: Self-Excluding in the Online Casino

The impressive advertising of online casino persuades that it is better to gamble exactly in this casino promising big wins within seconds. Is this really so?

What should the online casino service be? Let's have a look at the main technical drawbacks, which often cause problems with clients.

• Foreign Online Casino

The 1st thing the client pays attention to is the interface. The major difficulty is the absence of the language support. Many foreign casinos are aimed at the narrow target audience and don't support a number of languages. This makes it impossible to get acquainted with the rules set by the casino: the client takes risks to misunderstand something, and, as a result, lose money.

• Opaque Terms of the Game

All terms should be available in a certain section of the site. They must be written in the simple understandable language. If a client understands everything he/she reads about, he/she is unlikely to face any problems during the game or after it.

• Invalid Information about Bonuses

It is very important to provide clients with the valid information about the possibility of getting bonuses. Often, casino sites try to attract the client, drawing his/her attention to the free bonuses or free spins. However, in order to get them, the client needs to make a certain deposit.

• Problems with Payouts

The user enters the site with the only aim - to win. Accordingly, not only to get the points but withdraw money. Here, there are a lot of stumbling blocks. In order to discover what they are, the client should learn the payout rules. First of all, make sure that payout methods supported by the casino suit you. Most sites cooperate with the popular payment systems so that the client doesn't have problems with making a deposit or getting a payout. Among them, there are such as VISA, MasterCard, and others.

The next difficulty players often face, when making an attempt to withdraw money, is the impossibility to do this because of the certain reasons. For example, it turns out that only clients who have been registered for a certain period of time can get a payout or sometimes it may be required to make a large deposit before getting the desired payout. The deposit amount is set by each casino site individually. Another nuance to keep in mind is the wagering conditions.

To withdraw the offered bonus, the amount of all bets must exceed the deposit in a certain number of times.

Read also: Deposits and Withdrawals

Not less actual is the problem for those who are going to withdraw a huge win is the payment terms. The site has a right to transfer money to the player's banking account within several months. It is necessary to clarify this option before making a deposit and getting started.

Many players face a problem of the large commission for withdrawing money. Such details should be provided in the rules.

• Failures when Playing Slots

It is important to ensure smooth operation of the offered online slots not to face any errors leading to the loss of the client's money.

• Protection against Hackers

It is difficult for scammers to hack online casinos, which use reliable measures to prevent malicious users from doing such actions. However, it is much easier to hack an account. To save money, it is not a good idea to store it on the game account - it is better to withdraw it as quickly as possible.

Read also: How to start playing in a internet casino

Specialists also advise not to use other people's computers and phones to log into your online casino account.

If to say in simple words, bonus-hunters are hunters for bonuses offered by online operators. As a rule, this category of people does not have any basic earnings and is engaged in the monitoring of the Internet resources in the search for services that offer bonuses in online casinos. Most often, bonus hunters are interested in no-deposit bonuses, which one can get without making any investments.

Read also: Bonus Hunting: How Do They Earn Bonuses?

They create hundreds of accounts with different data to collect all the offered bonuses. Those who approach the issue seriously have a lot of fake documents. To avoid blocking, bonus hunters use programs that make it possible to change the IP address.

In their turn, online casinos are actively fighting this type of fraud. One of the most effective ways is making a blacklist of users. Any player's actions that cause suspicion of the operator become the reason for blocking his/her account.

If there are any problems in the game process when trying to withdraw money or make a deposit, the customer contacts the support service. It is important that online casinos offer timely assistance to their player and give answers to the questions promptly. Besides, it is necessary to give a response in the language, which is native to the client.

If the player of the online casino does not get the proper attention from the site administration, he/she simply chooses another site, and he/she is unlikely to come back again. Some users can also leave a few negative reviews on thematic forums or chats, which will also lead to an outflow of customers.

What kind of problems do players face most often? Here, we will consider the main difficulties, which customers refer to the technical support with.

• Money Hasn't Come to the Deposit

As a rule, this problem is often caused by interruptions in the work of the bank. The operator of the support service should find out the reason for this failure because the client should not be distracted from the game.

• Money Disappeared from the Account

In this situation, the client will certainly feel angry. It is necessary to calm him/her down, and also to study in detail the history of operations that were committed from his/her account. Often, it happens that the client himself/herself performs operations and then forgets about this. If the money has really disappeared, you need to try to figure out where it was transferred.

• The Money Was Withdrawn but did not Reach the Account

This situation, as in the case of a deposit, is most likely related to the payment system. It is necessary to clarify when the client can expect to get the money.

• The Player didn't Receive Bonuses

It is necessary to check whether all the conditions for receiving a bonus were fulfilled by the player. If the rules were followed the right way, but bonuses haven't still been credited, you need to do this manually and inform the representatives of the technical department about the error.

Today, it frequently happens that a player faces fraud, which comes from the online casino itself. In this situation, you need to clarify the problem and do your best to find the scammers.